Online apparel and footwear sales site Zappos was established in 1999. It was the first online retailer to offer free 365-day returns. The overall Zappos family of businesses generates gross merchandise sales exceeding $1 billion annually, it reports.
Zappos is well known for its extreme approach to customer service. How can such responses prove profitable in the long run? It’s all part of what the company calls its Culture of Service.
At PMA@CES 2014, Culture Evangelist Jon Wolske will tell us how these attitudes can help transform your business as well. Now you can get an advance earful of what he has to offer.

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Senior Analyst, Consumer Imaging
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Direct download: DIMAcast_369_Service_Culture_-_Jon_Wolske_Zappos.mp3
Category:general -- posted at: 11:24am PST

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